Trash cans still being delivered, confusion abounds with new county trash service

Posted by Dan Whisenhunt July 7, 2015
DeKalb trash cans

Photo obtained from

DeKalb County’s new once-a-week garbage service began rolling out this week, but confusion has abounded as residents have tried to figure out when sanitation workers will pick up their trash and recycling.

Residents are also wondering when they’ll receive the 65-gallon roll carts from the county.

Spokesman Burke Brennan said, “Generally speaking whatever day a resident’s recycling and yard trimmings pickup was last week, that day is the combined pickup day this week and every week moving forward.”

“To use myself as an example, last week my garbage was collected Monday and Thursday, and my recycling and yard trimmings were picked up on Tuesday,” he added. “Effective now, everything at my address is picked up on Tuesday.”

Brennan said workers are still in the process of delivering the 65-gallon roll carts.

“Many have already been delivered, but green 65-gallon garbage roll carts are currently being delivered by redeployed sanitation collection crews to all single-family residential customers,” he said. “These crews are delivering carts on a daily basis using Enterprise Rental trucks. The roll cart vendors are manufacturing the carts at a rate of 2,000 per day, seven days per week, for a total of 14,000 per week. Our division estimates that all residents will receive a roll cart by the end of August. However, residents should begin using their roll carts as soon as they receive them.”

For more information, read our previous story on this topic by clicking here.

About Dan Whisenhunt

Dan Whisenhunt is editor and publisher of

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  • Susan In NoMansLand

    “Spokesman Burke Brennan said, ‘Generally speaking whatever day a resident’s recycling and yard trimmings pickup was last week, that day is the combined pickup day this week and every week moving forward.’”

    That is NOT true. My neighborhood had Monday yard waste/recycling & Tues/Fri garbage. Now, we have Thursday everything. My brother had Friday yard waste/recycling & Mon/Thurs everything, and now he has Tuesday everything. For both of us, the one day that we’ve never had to take anything to the curb (remember when ALL recycling was on Wednesday, regardless of your yard waste day?) is now our one day to take everything to the curb.

    Still, I don’t understand what is so confusing. Figure out what your new day is, and take your stuff to the curb on that day. The problem seems to be people who threw away their door hanger &/or haven’t followed ANY of the articles/news reports/press releases/town hall meetings that have been going on for MONTHS. Articles here on Decaturish, in the AJC, in the DeKalb Neighbor, news reports on WSB-TV & others, town hall meetings, letters mailed to ALL residents, door hangers — come on people! If you don’t know what’s going on, it’s not the County’s fault.

    And despite the big discussion on Monday on my neighborhood Facebook page, half my neighbors STILL put their garbage out today, and a few put their recycling out yesterday. All I can do is sigh…..

    • Sounds like it will all work itself out eventually

    • notapunk

      Many of us in my neighborhood didn’t get door hangers. And when I tried to call the Sanitation Department to ask what my new all-in-one day would be, I got disconnected as soon as the phone message telling me to “hold” was completed. Not once, but three times. So, I emailed the Sanitation Department to ask which day would be my day. I did get a response, but all it said was that the new schedule would start July 6. It didn’t specify which day to put my stuff out on the curb. We took a gamble and put it out yesterday and it was all picked up. But an awful lot of my neighbors didn’t put theirs out until today, our old trash pickup day.

      So the rollout has been a bit of a mess. But as Dan says, it will work itself out.

    • Joan Schott

      It has been confusing. We did not, repeat not, receive door hanger notices, or any other info which specified our pick-up day. If not the county’s fault, whose is it? I did receive an email reply on Monday morning, saying that Monday would be our pick-up day. Got my trash out to the curb – all 3 kinds – and later watched the truck go down our street without picking any of mine up! And no other pick-up trucks came down our street that day.

  • TGlayshe

    How is it confusing? We were sent an FYI in the mail….did you not open and read it? No one in my hood had any confusion…

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