DeKalb Watershed says USPS glitch caused water bills not to be delivered
DeKalb County says the U.S. Postal Service (USPS) is to blame for a number of residents in north DeKalb who did not receive their water bills.
In a press release, DeKalb Watershed said some bills mailed on June 23, 2015, “were marked ‘undeliverable’ by the U.S. Postal Service (USPS) due to a glitch in its system with the National Change of Address (NCOA) registry.”
DeKalb County had issued a hold on suspending water service for up to 1,025 customers who hadn’t received water bills “for services rendered in the past 60 days.” DeKalb says those were in the areas of Dunwoody and Brookhaven. However, the county said it’s not clear how many people were impacted.
The county says the hold on suspending water service for the potentially affected customers will remain in effect until September 18.
It also notes, “The USPS is currently working with DeKalb Watershed to identify the exact number of residents affected by the June 23 NCOA file change to prevent impact on the next billing cycle (Aug. 20) for these customers. As affected customers become known, DeKalb County will contact customers to resolve their accounts.”