Founder of Facebook group Unbelieveable DeKalb Water Bills Star McKenzie (right) is due next Wednesday, but that didn’t stop her from giving a speech to the commissioners.
“No other company could stay in business with the-customers-always-wrong attitude, “she said. “What part of this do you take responsibility for? Why have these billing issues been going on for so long?” Photo by Duo-Wei Yang

DeKalb County CEO Lee May is holding a community meeting on Thursday, Nov. 10 to discuss concerns about high water bills.

The meeting will be held from 6:30 p.m. to 8 p.m. in Maloof Auditorium, located at 1300 Commerce Drive, Decatur, GA 30030.

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“On Sept. 20, Interim CEO May issued a moratorium through the end of 2016 on the disconnection of residential water accounts that have been contested through the Utility Customer Operations Center,” the press release says. “Water customers who believe their bills are in error should notify the Utility Customer Operations Center at 774 Jordan Lane in Decatur, or call (404) 371-3000 to speak with a customer service representative. Account holders with disputed balances are required to pay the account’s average amount due until the case is resolved, with the balance, if any, due once the investigation is complete. ”

The press release adds, “On Oct. 11, the DeKalb County Board of Commissioners approved a resolution introduced by Interim CEO May which empowers the chief financial officer with discretion to address unusually high water bills due to billing or meter errors.”

DeKalb County residents packed a previous town hall about water bills held last month.

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