Photo by Dave Winer. Source: Wikimedia Commons

The city of Tucker is escalating customer complaints about Comcast’s internet service by making those complaints public.

There will be a town hall meeting about Comcast’s “unreliable internet service” at 7 p.m. on Feb. 28. It will be held at the Tucker Recreation Center. The city also claims that Comcast is behind in paying its franchise fees to the city.

Company representatives have been invited to attend. A company spokesperson is preparing an official response and this story will be updated when it is received.

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An email from the city says there have been “numerous complaints” about Comcast’s internet.

“We’ve made a commitment to the people of this town to listen and to advocate for them,” Mayor Frank Auman is quoted as saying in the email. “In this case, myself and our City Council have heard from too many small business owners that they are losing money because their internet service is disrupted for hours at a time.”

The email says Comcast is delinquent in paying the city franchise fees that allow Comcast to provide internet in the city limits.

“Rather than being stuck on the phone all day with a customer service rep in another state or another country, we want to give the people of Tucker a chance to take their complaints right to the provider,” Auman is quoted as saying in the email. “They’re paying their bills, relying on this service and they ought to have the opportunity to address the provider face-to-face.”

Residents who can’t attend are encouraged to share their experiences via email by contacting [email protected].

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